SIP architecture & SBC design
Multi-region points of presence, encrypted signaling, and SBC policies tuned for resilience, fraud prevention, and QoS.
VoIP Services Programs
VoIP Services Programs
Architect, deploy, and operate global voice platforms with resilient SIP trunking, compliant call flows, and detailed quality telemetry.
99.995%
targeted service availability
35 ms
average one-way latency
24/7
incident response coverage
Program scope
Carrier onboarding & routing
Number management, LCR automation, and regulatory compliance for emergency services, local presence, and toll-free coverage.
Quality analytics & monitoring
Real-time MOS scoring, proactive alerting, and integrations with NOC tooling to keep voice quality transparent across teams.
How we work
From discovery to steady-state
We map your call flows, compliance obligations, and integration points, then run modernization sprints that transition you into resilient, observable voice operations.
- VoIP readiness assessments and gap analyses across infrastructure and governance.
- Implementation playbooks covering network, SBC, carrier, and application teams.
- Operational runbooks with escalation paths, change management, and reporting cadence.
Operations with measurable impact
Our engineers co-manage deployments, monitor KPIs, and liaise with carriers while your teams focus on customer experience. Incident reviews, compliance evidence, and roadmap updates stay aligned.
-40%
reduction in call setup failures
+25%
improvement in first-call resolution
AI + Voice
Voice bots wired into your telephony backbone
We design AI-powered voice bots that plug into your SIP edges, SBCs, and contact-center flows. Customers experience natural conversations while your teams retain full control over routing, compliance, and quality metrics.
- LLM prompt design, guardrails, and evaluation tailored for telephony use cases.
- Real-time audio streaming with latency budgets tuned for IVR, support, and sales workflows.
- Fallback, escalation, and analytics instrumentation shared across ops, CX, and engineering.
We orchestrate streaming, fallbacks, and monitoring so AI voice experiences ride on the same resilient SIP footprint as the rest of your contact flows.
Voicebot platforms
Platforms we integrate and operate
vapi.ai
LLM-driven conversational infrastructure with real-time SIP and WebRTC orchestration.
ElevenLabs
Lifelike voices, adaptive TTS, and streaming that meets contact center latency budgets.
Callab
Voice AI agents optimized for sales and support with guardrails and CRM integrations.
Sawt.sa
Arabic-first voice AI ecosystem with compliance and dialect expertise for the GCC.
Twilio Voice Intelligence
Programmable media pipelines, PSTN reach, and AI add-ons for voice analytics and bots.
Amazon Connect / Bedrock
Serverless contact center with Bedrock LLMs for real-time agent assist and automation.
Cognigy
Enterprise-grade conversational AI with voice orchestration and omnichannel routing.
Symbl.ai
Conversation intelligence for transcription, intent, and action items across live calls.
We orchestrate streaming, fallbacks, and monitoring so AI voice experiences ride on the same resilient SIP footprint as the rest of your contact flows.
Integrations & ecosystems
Core technologies
Platforms that power our voice programs
Contact center & CCaaS
Five9, Genesys, Amazon Connect, and custom WebRTC experiences aligned with your routing strategies.
Collaboration & CRM
Microsoft Teams, Zoom Phone, Salesforce, HubSpot, and custom CRM integrations that keep call data actionable.
Compliance & analytics
Call recording governance, PCI/FFIEC controls, and BI dashboards aligned with SOC/ISO obligations.
Voice excellence
Plan your next voice milestone.
We’ll map readiness, outline quick wins, and design the operating model to sustain long-term performance.